4Runner-Depot

Q: Can I change my address or cancel once its shipped?

We cannot modify / alter any addresses; we can only ship to the address we've received under your payment. An additional fee of $17 will incur for packages that cannot be delivered and must be held for pick up. We cannot stop or cancel the order once you have received your tracking number and you see movement on the carrier's website. Extra charges will apply for any refusals, non-deliverable addresses or unwarranted returns.

Help Center

Frequently Asked Questions

Where do we ship and NOT ship to?

We ship to all 50 states within the United States.

We offer free shipping on small items to Hawaii and Alaska. Larger/heavier items such as headlights, taillights will incur an additional shipping fee and will go by FedEx Second Day Air.

We do not accept PO Boxes or APO / FPO addresses as FedEx does not ship to these locations. We also do not ship to any US territories (such as Puerto Rico and Virgin Islands). Lastly, we do not accept any freight forwarding addresses as they may cause transit issues or delay transit times.

We currently do not ship to any international countries.

Can I change my address or cancel once its shipped?

We cannot modify / alter any addresses; we can only ship to the address we've received under your payment.

An additional fee of $17 will incur for packages that cannot be delivered and must be held for pick up.

We cannot stop or cancel the order once you have received your tracking number and you see movement on the carrier's website. Extra charges will apply for any refusals, non-deliverable addresses or unwarranted returns.

When should I expect my package?

We are located in Southern California, so general delivery times for Standard Shipping are as follows:

West Coast: 2-3 business days
Mid Coast: 3-5 business days
East Coast: 5-6 business days

Why haven't I received my package?

You should receive a tracking number as soon as your order has been processed.

If the tracking status shows delivery but you have not received the item(s), please check around your property, household, leasing office and with fellow neighbors. Please Contact Us if you have any additional concerns so we may assist in locating the whereabouts of your package with the carrier.

What if I receive my package damaged?

If at any event you received your package in damaged condition, please Contact Us immediately. We will need to notify our carrier and possibly file for a damage claim. You will need to keep all contents of the package including the inner and outer packaging materials in order for us to file a claim. Photos and/or videos may be required upon filing the damage claim.